All Systems Operational

About This Site

This page will keep you up to date about any major outages of Sellics Vendor and Agency Edition.

As ever, we are sorry for any inconvenience and thank you for your patience.
We are working hard to avoid these scenarios and fix them rapidly when they arrive!

Reviews & Questions Operational
90 days ago
72.25 % uptime
Today
Content & SEO Operational
90 days ago
87.02 % uptime
Today
Buybox & Inventory Operational
90 days ago
24.17 % uptime
Today
Advertising Operational
90 days ago
100.0 % uptime
Today
Retail Analytics Operational
90 days ago
100.0 % uptime
Today
Profit Operational
90 days ago
100.0 % uptime
Today
Tool overall Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 9, 2021

No incidents reported today.

May 8, 2021

No incidents reported.

May 7, 2021

No incidents reported.

May 6, 2021
Resolved - Our tech team reports that a fix could be implemented for this issue. The Keyword Research features are working again. In case you're still experiencing any issues please reach out to ask@sellics.com.

Thank you for your patience.
May 6, 14:02 CEST
Identified - We are experiencing issues in the Keyword Research feature that affect a bigger part of all Sellics accounts. At the moment no results are showing for any marketplace (keyword and ASIN lookup). The team is already working on a fix with high prioritization, and we will inform our clients here as soon as there is an update.

If you have any questions please reach out to ask@sellics.com. Thank you for your patience.
May 5, 10:18 CEST
May 5, 2021
May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021
Resolved - This incident has been resolved. We apologize for the long processing time and thank you for your patience. In case you're still experiencing any issues please reach out to vendorsupport@sellics.com
Apr 26, 16:23 CEST
Update - The data for Reviews & Questions and Content & SEO has been restored up until March 12th for all accounts in all marketplaces. The team is working on getting the remaining data to populate into the accounts.

The team is still working on a fix for the crawling process of the Buybox & Inventory module.
Mar 16, 18:22 CET
Update - Over 95% of all reviews and questions has been crawled for all accounts (NA and EU). By tomorrow the process should be completed and all missing reviews and questions will be available.

Content & SEO data remains not crawled but will be tackled when the Reviews & Questions crawling process has been finished.

Buybox & Inventory will be fixed after Content & SEO is available again.
Mar 9, 17:53 CET
Update - The data crawling service is now partially restored. We are currently providing 67% of all reviews and questions for the US, CA and MX marketplaces. The European marketplaces and Seller accounts will be restored next.

The data for the Content & SEO and Buybox & Inventory modules can still not be crawled.
Mar 3, 16:47 CET
Update - The team is still working on this issue. Thank you for your patience.
Mar 2, 16:10 CET
Update - Organic Ranking should be showing data again. In case you're still experiencing issues with rankings please reach out to our support team.

The team is still working on a fix for these features:

- Reviews & Questions (reviews and questions missing)
- Listing Optimization (content update not working)
- Content Monitoring (not all changes showing)
- Buybox & Inventory (not updating)
Feb 22, 16:33 CET
Update - We are continuing to work on a fix for this issue.
Feb 17, 09:30 CET
Update - Unfortunately it turned out that this issue is affecting more modules than expected at first:

- Reviews & Questions (reviews and questions missing)
- Listing Optimization (content update not working)
- Content Monitoring (not all changes showing)
- Organic Ranking (not showing data)
- Buybox & Inventory (not updating)

Keyword Research should not be affected anymore.
Feb 12, 18:30 CET
Identified - We are experiencing an issue that might affect the Keyword Research and Organic Ranking features in some accounts. Our team is already working with high priority to implement a fix and we will inform our clients here as soon as there are any updates.
Feb 10, 17:56 CET
Apr 25, 2021

No incidents reported.