This incident has been resolved. We apologize for the long processing time and thank you for your patience. In case you're still experiencing any issues please reach out to email@example.com
Posted Apr 26, 2021 - 16:23 CEST
The data for Reviews & Questions and Content & SEO has been restored up until March 12th for all accounts in all marketplaces. The team is working on getting the remaining data to populate into the accounts.
The team is still working on a fix for the crawling process of the Buybox & Inventory module.
Posted Mar 16, 2021 - 18:22 CET
Over 95% of all reviews and questions has been crawled for all accounts (NA and EU). By tomorrow the process should be completed and all missing reviews and questions will be available.
Content & SEO data remains not crawled but will be tackled when the Reviews & Questions crawling process has been finished.
Buybox & Inventory will be fixed after Content & SEO is available again.
Posted Mar 09, 2021 - 17:53 CET
The data crawling service is now partially restored. We are currently providing 67% of all reviews and questions for the US, CA and MX marketplaces. The European marketplaces and Seller accounts will be restored next.
The data for the Content & SEO and Buybox & Inventory modules can still not be crawled.
Posted Mar 03, 2021 - 16:47 CET
The team is still working on this issue. Thank you for your patience.
Posted Mar 02, 2021 - 16:10 CET
Organic Ranking should be showing data again. In case you're still experiencing issues with rankings please reach out to our support team.
The team is still working on a fix for these features:
- Reviews & Questions (reviews and questions missing) - Listing Optimization (content update not working) - Content Monitoring (not all changes showing) - Buybox & Inventory (not updating)
Posted Feb 22, 2021 - 16:33 CET
We are continuing to work on a fix for this issue.
Posted Feb 17, 2021 - 09:30 CET
Unfortunately it turned out that this issue is affecting more modules than expected at first:
We are experiencing an issue that might affect the Keyword Research and Organic Ranking features in some accounts. Our team is already working with high priority to implement a fix and we will inform our clients here as soon as there are any updates.
Posted Feb 10, 2021 - 17:56 CET
This incident affected: Reviews & Questions, Content & SEO, and Buybox & Inventory.